Help & FAQs

Order Reminders:

Furniture orders placed online will be delivered in a box.  We do not guarantee next day delivery on these items, and orders can take up to 6 weeks based on manufacturer lead times. To discuss delivery time and assembly options, contact Customer Service.

Orders placed by 5:00 p.m. EST will be delivered on our next business day. 

Please note: The comments section is for your own notes only and is not viewed by The Supply Room. You will need to contact Customer Service directly at (804) 412-1200 or to address any changes to account information (e.g. shipping address) or special instructions for your order.

  • Go to
  • Click the Online Ordering tab at the top right of the screen. Below the text entry fields, click “Forgot Password.”
  • You will be asked to enter your user name, then click next.
  • You will be asked your security question, enter answer and click next.
  • You’ll receive an email from “Service Site” with your temporary password. Copy and paste into field for login.
  • Open the browser you have been using to access our site.*
  • Clear your search history.
  • Close the browser and reopen.
  • On the gray bar at the top of the screen, select Quick Order.
  • Type in your item number with prefix, no spaces. Example MMM654YW for yellow Post-It notes.
  • Click Tab on your keyboard to see the item description and pricing.
  • You will able to add items directly to the cart.
The Supply Room now offers a new Proof of Delivery portal for all customers! In this online portal, you can access all delivery data at your fingertips. With live delivery updates and viewable signatures, you will always know the status of your delivery. Visit the Proof of Delivery page for additional details.

Email with the order confirmation number and details as to what to change.

Personalized Service is Our Priority

At The Supply Room, we make quick decisions to customize solutions and respond to our customers’ unique needs. Each of our nine locations throughout Virginia and Maryland is staffed by local team members and delivery drivers. These individuals live and work in these communities and provide personal service to each of our customers.

Dutch Jones

Executive Vice President of Sales

As Executive Vice President of Sales, Dutch Jones leads the sales and customer service teams to achieve the company’s revenue goals. In his role, he brings a wealth of strategic and hands-on experience in sales, marketing, customer engagement and enterprise management.

Jones holds a bachelor of science degree in marketing from Clemson University. He is also a board member of AOPD. 

Yancey Jones Jr.

Chief Operating Officer

As Chief Operating Officer, Yancey Jones Jr is responsible for all operations and support departments, as well as acquisition integration. Following his father’s legacy, Yancey has fostered business mergers and reserved the company’s original objective of exceptional customer service, people and products.

Yancey holds a bachelor of science degree in business and a master of business administration from The College of William and Mary.

Lauren Jones

President and Chief Executive Officer

As President and Chief Executive Officer, Lauren Jones provides executive leadership and corporate direction in collaboration with the EVP of Sales and Chief Operating Officer.

Lauren has been with The Supply Room Company since 2015. Prior to joining The Supply Room Company, Lauren served in a progression of marketing and communication roles in the software and architecture fields. 

Lauren holds a bachelor of science degree in sports management from Clemson University and a master of arts in communication from University of Georgia.