Return Policy

Inspection, Acceptance, and Return of Products

Customers are responsible for inspecting and accepting all products. You can reject and return any portion of an order that is damaged, defective or otherwise fails to conform to the goods specified in your order, subject to these requirements:

Returned Products

All returned products must be in the original manufacturers’ packaging, complete with all packing and associated materials.

Non-Returnable Products

TSRC, Inc. will not accept any returns for product that is designated as a “Non-Returnable Item.” Items in these categories can only be returned due to defect, damage, or if the item was received in error.

These items include:

Timeframe for Returns

All products must be returned to TSRC, Inc. within the following timeframes:

Dutch Jones

Executive Vice President of Sales

As Executive Vice President of Sales, Dutch Jones leads the sales and customer service teams to achieve the company’s revenue goals. In his role, he brings a wealth of strategic and hands-on experience in sales, marketing, customer engagement and enterprise management.

Jones holds a bachelor of science degree in marketing from Clemson University. He is also a board member of AOPD. 

Yancey Jones Jr.

Chief Operating Officer

As Chief Operating Officer, Yancey Jones Jr is responsible for all operations and support departments, as well as acquisition integration. Following his father’s legacy, Yancey has fostered business mergers and reserved the company’s original objective of exceptional customer service, people and products.

Yancey holds a bachelor of science degree in business and a master of business administration from The College of William and Mary.

Lauren Jones

President and Chief Executive Officer

As President and Chief Executive Officer, Lauren Jones provides executive leadership and corporate direction in collaboration with the EVP of Sales and Chief Operating Officer.

Lauren has been with The Supply Room Company since 2015. Prior to joining The Supply Room Company, Lauren served in a progression of marketing and communication roles in the software and architecture fields. 

Lauren holds a bachelor of science degree in sports management from Clemson University and a master of arts in communication from University of Georgia.